Grand Villa Casino Cookie Policy
1. Introduction
This Cookie Policy describes the use of cookies and similar tracking technologies by Grand Villa Casino, operated by Gateway Casinos & Entertainment Limited, on digital properties associated with its Burnaby, British Columbia, and Edmonton, Alberta locations. The policy applies to all users accessing the casino’s websites and online services. Requirements established by the British Columbia Lottery Corporation (BCLC) and Alberta Gaming and Liquor Commission (AGLC) are observed in addition to applicable Canadian privacy legislation.
2. What Are Cookies
Cookies are small text files placed on a device when accessing digital properties. These files store information used to identify a browser, retain user preferences, and analyze interaction with online resources. Cookies may be session-based (removed after browser closure) or persistent (retained until expiry or manual deletion).
3. Types of Cookies Used
3.1. Essential Cookies
Essential cookies are necessary for the operation of the website and provision of basic functions such as security, account access, and navigation. Disabling these cookies may affect fundamental website features and is not allowed while using the service.
3.2. Analytics Cookies
Analytics cookies collect information about user behavior, including visited pages, time spent on the site, browser and device details, IP addresses, and referral sources. Such information is used to analyze website traffic and support performance improvements.
3.3. Functional Cookies
Functional cookies store user preferences and support enhanced features including preferred language selection, location data, and content customization.
3.4. Marketing Cookies
Marketing cookies may be used when the user consents to receive promotional communications. These cookies track engagement with marketing content and facilitate targeted materials. They may collect browsing activity within the casino’s digital properties.
4. Third-Party Cookies
Websites may incorporate third-party services that deploy their own cookies. Common examples include platform providers, analytics services, social media integration, and communication tools. Collection and processing of data by third parties are subject to those providers’ privacy policies. Users are advised to review the privacy statements of third-party providers for further information.
5. Text Message Marketing
Where a user opts in to receive promotional text messages via pop-ups or other consent processes, information such as name and phone number may be collected for messaging purposes. Third-party providers, including SlickText, may be utilized to distribute these communications. Users may unsubscribe from text message marketing at any time by responding with “STOP” or contacting Guest Services.
6. Data Collection and Use
6.1. Non-Personal Information
Non-personal information collected through cookies includes browser type, operating system, device information, accessed pages, clickstream data, and timestamps. This data does not identify individuals but supports statistical analysis of user patterns.
6.2. Personal Information
Personal information is collected only when voluntarily provided, for example via contact forms, account registration, or loyalty program enrollment. Collected data may include name, email address, phone number, and identification documents necessary for membership in Encore Rewards or My Club Rewards. Account procedures are aligned with BCLC and AGLC standards for users in British Columbia and Alberta.
7. Managing Cookie Preferences
7.1. Browser Settings
Cookie acceptance can be managed through browser configurations. Options may include blocking all cookies, accepting only first-party cookies, deleting cookies after each session, or receiving consent alerts before storage. Further instructions are available in browser help documentation.
7.2. Consent Banners
Websites may display banners providing options to accept or reject non-essential cookies. User selections are recorded and applied on subsequent visits.
7.3. Opt-Out Options
Users can opt out of analytics and marketing cookies via browser settings or consent management tools. Disabling essential cookies may impair website function.
8. Data Security
Reasonable security measures are implemented to protect cookie-related information from unauthorized access, disclosure, modification, or destruction. These measures may include secure servers and encryption where relevant. No system can guarantee absolute security for transmitted or stored data.
9. Data Retention
Cookie data is stored as long as necessary for the purposes described in this policy. Session cookies are deleted upon browser closure. Persistent cookies remain until expiration or manual deletion. Aggregated analytics data may be retained for operational analysis.
10. Your Rights
Users may:
- Request access to information collected through cookies
- Request correction of inaccurate personal data
- Withdraw consent for non-essential cookies
- Opt out of marketing communications
- Contact the casino to address questions or concerns regarding cookie practices
To exercise these rights, contact Guest Services as indicated in Section 12.
11. Changes to This Policy
This policy may be updated occasionally to address changes in technology, legislation, or operational requirements. Material updates will be communicated on relevant websites or, where necessary, through direct notification. Continuing to use digital properties after updates indicates acceptance of revised terms.
12. Contact Information
For inquiries regarding this Cookie Policy or data practices:
Grand Villa Casino Burnaby
4331 Dominion Street
Burnaby, BC V5G 1C7
Phone: 604-436-2211
Email: [email protected]
Grand Villa Casino Edmonton
10204 104 Avenue NW
Edmonton, Alberta
Website: grandvillacasinocanada.com
13. Regulatory Compliance
Cookie practices meet the requirements set by provincial gaming authorities, including BCLC in British Columbia and AGLC in Alberta. The policy conforms to Canadian privacy legislation and applicable industry data protection standards for gaming operations. For further information on data handling practices, refer to the Privacy Policy and Terms of Use.